Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vitaledgebusiness@gmail.com. Please note that returns will need to be sent to the following address: 34 N Franklin Ave, Pinedale, WY, 82941, US.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vitaledgebusiness@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vitaledgebusiness@gmail.com.
At Folivex, your satisfaction is our top priority. We are committed to providing high-quality products and an exceptional shopping experience. Below, you’ll find our Refunds & Returns Policy, which explains how you can return products to us.
1. Returns Eligibility
We accept returns for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns for products that have been opened or used. Please inspect your order carefully upon arrival before opening any sealed packaging.
2. Damaged or Defective Items
If you receive a damaged or defective item, contact our customer support team within 7 days of receiving your order. We may request photos of the damage or defect to facilitate the process. Once approved, we’ll provide return instructions and gladly replace the item for you.
3. Incorrect Orders
If you receive an incorrect item in your order, notify us within 7 days of receiving the package. We’ll work with you to arrange a return and issue either a replacement or a refund, depending on your preference.
4. Non-Returnable Items
For the safety and wellbeing of all customers, certain items are non-returnable due to sanitary reasons. These include, but are not limited to:
- Personal care products
- Cosmetics
- Intimate apparel
- Any items that come into direct contact with the skin or body
Please review product descriptions carefully before purchasing.
5. Refunds Processing
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. If approved, we’ll process your refund to your original method of payment within 7 days. Note that shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
6. How to Initiate a Return
If your return meets the eligibility criteria outlined above, contact our customer support team via the Contact Us page. Our team will guide you through the return process and provide any assistance you need.
7. Packaging Your Return
Please ensure all eligible items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service to ensure safe and timely delivery of your return.
8. Exchanges
As we cannot accept opened items for sanitary reasons, we are unable to process exchanges for such products. If you receive a damaged, defective, or incorrect item, please refer to sections 2 and 3 for resolution.
At Folivex, we value your trust and are committed to delivering excellent service. If you have any questions or concerns about our Refunds & Returns Policy, feel free to contact our customer support team.
Thank you for choosing VitalEdge!
The VitalEdge Team